Helping to find solutions to conflict situations between the institution and the patient (their representatives)

Conflict situations between patients, their representatives and healthcare institutions are on the rise. Often, conflicts arise simply because of misunderstandings, where patients' expectations do not match the limits of medical responsibility and capacity. Such situations are usually accompanied by verbal or written complaints from patients.

In cases of conflict, we promptly assess the situation and the potential risks to the healthcare facility and the medics. We recommend further communication tactics with patients, their representatives and regulatory authorities, and prepare responses to written complaints.

Last updated: 31-03-2023